What is Business Process Improvement (BPI)?

  • BPI, commonly referred to as Lean or Lean Six Sigma is an initiative to build a culture of continuous improvement that utilizes standardized techniques to continuously identify and eliminate waste through the "voice of the customer." (Customers are internal and external to the organization.)

  • It is an organization wide initiative based on the concept of respect for all people by:

- Continuous removal of waste in processes focusing on what is valuable to the customer.

- Creating evenness in work flow processes.

- Removal of employee overburden.

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